Return Policy

Last updated January 22, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customercare@vintagehallgames.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Ground, Ste 1A, 16 Mt. Ebo Rd S
Brewster, New York

Attn: Returns

RMA #

Ground, Ste 1A, 16 Mt. Ebo Rd S
Brewster, New York

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

*Note: All refunds will be made to the accounts the funds orignated from and also through the same means of payment. That is, if you paid through bank transfer, all funds will be sent to the same bank account you used to make your payment.

EXCEPTIONS  

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  A 10% restocking fee will be charged for all returns.

QUESTIONS